Oh, it also took them 5 days to pick up the bed after I called it in and the delivery memo said "This bed needs to be burned and pictures of the burned bed need to be emailed". Their customer service sucks and the furniture was not worth the headache of wood boring beetles. "I will never ever purchase anything from them again. 4 hours later, they called me back and essentially said, "they're not termites, they're beetles. The bed turned out to be infested with wood boring beetles! When I called customer service, their management was all out to lunch. We had stored her crib mattress under the bed and when we pulled it out, there were little mounds of sawdust on it. They looked like really big ants with square heads. Everything was fine for a while and then I started noticing these weird bugs in her room. Helpful? Yes No RepliesĨ0301, COLORADO - Buyers beware! I bought the Java Daybed for my 2.5 year old daughter and it arrived about 2 months after I ordered it. I will never order from them again and do not recommend anyone to purchase their pieces.
Now that I have received the second mount, over a month after the order was placed, I have called 3 times to speak to a supervisor about having my shipping refunded or at least paid for to have the item returned.
If I knew my shpping would not be reimbursed it would have been cancelled right then and there. I never received a call and a new one was ordered without my approval.
A reorder was place without my approval, I was waiting to hear back from someone about having a new one shipped with expedited service being that I had already waited an extra 2 weeks. I continuously had to call and be led around in circles to get anywhere. First shipment was lost by FedEx, I spoke to 3 different customer service reps all of whom said they would call me back with information and never did. GARDENA, CALIFORNIA - I ordered an iron wall mount as a gift over the phone. I see that many people have similar experiences and am wondering how ZGallerie continues to get away with this. Upon speaking with the customer service team several times, who assured us that the credit has been finalized from their side (as of October 4th), we are still awaiting this credit. We are awaiting a credit that has been paid to Z Gallerie for 5 months now, yet we have no furniture in our possession. They also told that us they would rush the order and it would only take 2 – 3 weeks for delivery.Īfter 7 weeks and no communication from the store, we cancelled the order. This was obviously unacceptable, so after much deliberation, they reluctantly offered us a $250 gift card to keep the furniture order open. They offered to “fix” the situation by delivering the damaged furniture to us so that we had furniture while we waited for another replacement. We contacted the store from which we ordered the furniture and explained the situation to them, and that we considered canceling the order as we were now concerned about the quality of the furniture. The replacement furniture was not deliverable yet AGAIN due to damage to the fabric on the chair. We did not hear from the delivery company again until August 2nd. At the end of June, we received a phone call from the delivery company that there was damage to the wood on the sofa and that a replacement piece would be ordered promptly. We were given a delivery time frame of late June. We placed 50% down at the time of purchase and then paid the remaining 50% in May before the items were to ship. The customer service team has been very difficult to work with and has done nothing but provide us with inaccurate and incorrect information.īackground: In April, we ordered the Ricki Sofa and Ricki Accent Chair.
#Zgallery java daybed. series
We have encountered serious problems receiving a credit for an item we ordered in April 2007 and cancelled in September 2007 after a series of issues prevented us from receiving our order. PITTSBURGH, PENNSYLVANIA - Now that I found this site, I would also like to share my experiences.
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